Privacy Policy

1. Introduction

Welcome to Always Open Reception! We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices regarding your personal information, please contact us at [email protected].

When you visit our website (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting Always Open Reception with your personal information. We take your privacy very seriously. In this privacy notice, we explain clearly what information we collect, how we use it, and what rights you have in relation to it.

Please read this privacy policy carefully, as it will help you understand what we do with the information that we collect.

2. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about Always Open Reception’s AI receptionist services, when you participate in activities on the Website, or otherwise when you contact us.

The personal information we collect depends on the context of your interactions with us and the Website, the choices you make, and the services you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names, phone numbers, email addresses, mailing addresses, business details, contact preferences, and other similar information.

Payment Data. We may collect data necessary to process your payment if you purchase our services, such as your payment instrument number (e.g., credit card number) and associated security code. All payment data is processed securely through third-party payment providers and is not stored directly by Always Open Reception.

3. How Do We Use Your Information?

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

To facilitate account creation and onboarding into Always Open Reception services
To send administrative information (e.g., updates, confirmations, service notices)
To fulfill and manage your orders
To deliver and support our AI-powered receptionist and communication services
To respond to user inquiries and provide customer support
To send marketing and promotional communications (with your consent)
To deliver relevant advertising and service recommendations
For internal business operations, analytics, and service improvement

4. Will Your Information Be Shared With Anyone?

We may process or share your data that we hold based on the following legal basis:

We may process or share your data based on the following legal basis:
- Consent: We may process your data if you have given us permission.
- Legitimate Interests: To operate and improve Always Open Reception services.
- Performance of a Contract: To deliver the services you request.
- Legal Obligations: To comply with applicable laws and regulations.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with trusted subcontractors who support our operations (such as customer service, CRM platforms, or communication tools).
All use case categories exclude text messaging originator opt-in data and consent; this information will never be shared with any third parties.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on Always Open Reception’s website.

A cookie is a small file placed on your device that helps us improve functionality and understand how users interact with our site.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality

Analytics and Performance Cookies: Help us understand usage patterns and improve performance

Functionality Cookies: Remember your preferences and settings

Targeting and Advertising Cookies: Deliver relevant ads and measure campaign effectiveness

Your Choices Regarding Cookies

You can disable cookies in your browser settings. However, doing so may affect the functionality of the Website.

Consent for Cookies

Where required by law, we will request your consent before placing cookies on your device.

6. How Do We Handle Your Social Logins?

If you choose to register or log in using a social media account, we may receive certain profile information from your provider.

7. How Long Do We Keep Your Information?

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. How Do We Keep Your Information Safe?

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission or storage system is 100% secure.

9. Do We Collect Information from Minors?

We do not knowingly collect or solicit data from individuals under 18 years of age.

10. What Are Your Privacy Rights?

You have certain rights regarding your personal information, subject to local data protection laws.

12. Do California Residents Have Specific Privacy Rights?

If you are a resident of California, you are granted specific rights regarding access to your personal information.

13. Do We Make Updates to This Policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.